Ukeje John izundu

Customer Service & Sales Professional

Aba, NG.

About

Highly accomplished and results-driven professional with 6 years of comprehensive experience in sales and customer relations, adept at managing large client portfolios, dealer networks, and staff. Proven ability to resolve complex account and interpersonal disputes, ensuring customer satisfaction and operational efficiency. Seeking to leverage strong communication, problem-solving, and relationship-building skills to excel as a Customer Service Representative.

Work

Confidential Company

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Sales & Customer Relations Manager

Aba, Abia State, Nigeria

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Summary

Led sales and customer service operations, managing extensive client relationships, dealer networks, and internal teams to drive satisfaction and resolve complex issues over a 6-year period.

Highlights

Successfully managed sales operations for a portfolio encompassing over 100 supplying companies, 50 dealers, and millions of regular customers.

Directed and mentored a team of over 70 staff members, ensuring high performance and effective customer service delivery.

Expertly resolved complex accounts-related issues and mediated company/staff and customer disputes, enhancing operational harmony and client retention.

Developed strong customer relationships and communication strategies to proactively identify needs and solve problems, contributing to sustained business growth.

Education

Undisclosed Institution

Aba, Abia State, Nigeria
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National Diploma (ND) Local Government Administration

Courses

Public Finance Management

People Management

Environmental Management

Public Relations & Communication

Problem Solving & Community Engagement

Languages

English

Skills

Communication

Communication, Active Listening, Persuasion, Negotiation.

Customer Service

Customer Account Management, Customer Needs Analysis, Dispute Resolution, Client Relationship Management, Problem Solving.

Management

Time Management, Staff Training, Team Leadership, Operational Efficiency.